FAQ

How do I know that I am registered for my event?
Once you complete the registration process you will be asked to pay the fee for the event (for Free events you must click the 'Confirm Registration' button). If you do not pay, you are not officially registered. Most of our events display a Participant List, if you are not on the list - you are not officially registered. If you did not get an email confirmation (sent to the first email entered on the registration group) from go-greenevents, you are not officially registered. If you still question that your order went s valid, please call us at 888-759-3666.

I am having a problem registering, can I call in my order?
We do not accept phone registrations or payments, but if you are having trouble please give us a call to help fix the problem - 888-759-3666.

When I go to the payment screen the Security Code (Captcha) is not visible or I can't read it.
If you are using a pop-up blocker the Captcha image has been known to be hidden, please disable your pop-up blocker to continue with your purchase. Then turn it back on.

I am supposed to get a discount on an event, how does that work?
Discounts and coupons are alpha-numeric codes that the event organizer provides to you. You enter this code in the very first field on the registration form. When you tab out of the field the system automatically checks to make sure the coupon is valid for that event.

Do I have to create an account to register for events?

No.  go-greenevents.com allows you to register for events with out creating a username and password.  However, the advantage of creating a login is that it will reduce the time it takes to register by storing your information on our secure server.   For your protection we do not store your credit card information.

Will I receive a confirmation of my registration?

Yes. A confirmation e-mail will be sent once your registration is confirmed.

I used go-greenevents to register for a race, how can I find my results?
If we were provided with a copy of the race results you can find them on our Results page. go-greenevents.com/Results

Is online registration secure? What is your privacy policy on information supplied on the registration form?
go-green events provides the event director with participants' regisration information. go-green events does not share your information with any other parties.

You can shop at go-greenevents.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks.

The company adheres to strict industry standards for payment processing, including:
  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

go-greenevents.com is registered with the Authorize.Net Verified Merchant Seal program.

Can I get a refund to my credit card or e-check payment?
Please contact support@go-greenevents.com and make a request for a refund. We will be happy to work with you to refund money for your event purchase and remove you from the list of paid attendees. If the event has already occurred, we will work with the event director on a case by case basis to determine the proper action.

Can I register for a friend?
Yes. However, if someone else registers for you, each event participant must personally agree to any waivers at the event site. Prepare to be asked to sign a waiver at the time of packet pickup or event start.

What if I have questions about a particular event?

Contact the event director. Event director contact information is listed on each event's page.